Data sharing disclosure
GrabEats mobile & platform — summary of sharing practices
GrabEats Technologies Limited (“GrabEats”) shares personal data only where needed to operate the service, comply with law, or with your direction. This page summarises typical recipients and purposes. The authoritative statement remains our Privacy Policy.
1. Categories of data and recipients
| Recipient type | Examples of data shared | Purpose |
|---|---|---|
| Restaurants you order from | Name or first name, phone (for delivery coordination), delivery address, order contents, special instructions, order status | Fulfil preparation, packaging, and handoff; resolve order issues |
| Delivery partners / riders | Delivery address, approximate location updates during delivery, contact phone where enabled, order reference | Complete delivery and contact you if needed |
| Payment processors | Transaction references, amount, payment method type, status; MoMo identifiers as required by the provider | Authorise and settle payments, refunds, and fraud prevention |
| Infrastructure & hosting | All categories stored in our systems (e.g. profile, orders) reside on servers operated by our cloud provider | Host the app, database, backups, and security monitoring |
| Maps & location providers | Coordinates, addresses, or queries you submit for maps, routing, or geocoding | Show maps, estimate distance and delivery feasibility |
| Communications providers | Email address or device token, message content for transactional notifications | Send order updates, receipts, password resets, and support replies |
| Authorities | Information required by lawful request or to protect rights and safety | Comply with law, enforce terms, prevent fraud or abuse |
2. Sale of personal data
GrabEats does not sell your personal information for money. Certain sharing with advertising or analytics partners (if enabled in the future) would be described in the Privacy Policy and, where required, with consent.
3. International transfers
Some processors may process data outside your country. Where required, we use appropriate safeguards (for example contractual clauses offered by vendors). See the Privacy Policy for more detail.
4. Your controls
You can manage account information in the app or on the website, contact us to exercise access or deletion rights (subject to legal retention), and review App & legal information for related documents.