Terms of Service

Welcome to GrabEats. By using our website, app, or services (“Services”), you agree to these Terms of Service. If you do not agree, please do not use our Services.

Use of the platform

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. You agree to provide accurate information, keep your account secure, and use the platform only for lawful purposes. You may not misuse our systems, harass others, or violate any applicable laws.

Orders and payments

Orders are subject to availability and acceptance by restaurants. You are responsible for payment for all orders placed through your account. Prices, fees, and delivery terms are as shown at checkout. Refunds are handled in accordance with our refund policy and applicable law.

Delivery

Delivery times are estimates. We are not liable for delays caused by third parties (e.g. restaurants, riders) or circumstances beyond our reasonable control. You are responsible for providing a correct delivery address and being available to receive the order where required.

Intellectual property

All content, branding, and materials on our platform are owned by GrabEats or our licensors. You may not copy, modify, or use them without our written permission.

Limitation of liability

To the fullest extent permitted by law, GrabEats shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability is limited to the amount you paid for the relevant order or service.

Changes

We may update these terms from time to time. Continued use of the Services after changes constitutes acceptance. We encourage you to review this page periodically.

Contact

For questions about these terms, please use our Contact Us page.