Delete your GrabEats account
For customers using the GrabEats website or mobile app in Zambia. This page explains how to request deletion of your account and associated personal data.
Who this page is for: GrabEats customers (people who order food through GrabEats). If you are a restaurant partner, rider, or staff member, contact us separately — partner accounts may require contractual offboarding.
How to request account deletion
You can request deletion using any of the methods below. We will verify that you own the account before processing the request.
Sign in → open Profile → scroll to Delete Account → confirm with your password. Your login is disabled immediately and deletion processing begins.
Send an email to support@grabeats.com from the email address registered on your GrabEats account. Include your full name and the phone number on the account (if any). Subject line: GrabEats account deletion request.
Use our Contact Us form. Select or enter a subject related to account deletion and tell us the email address on your account.
If you use the Android or iOS app and cannot find an in-app delete option, use email or the contact form above. You may also open this page in your device browser: https://grabeatszm.com/delete-account.
We aim to acknowledge deletion requests within 7 business days and complete eligible deletions within 30 days, unless a longer period is required by law or to resolve an open order, payment dispute, or fraud investigation.
What information will be deleted
After we verify your request, we delete or anonymise personal data that is not required to be kept for legal or operational reasons, including:
- Account credentials (email login, password hash, and API/mobile access tokens)
- Profile details (name, profile photo, saved preferences, and marketing opt-ins)
- Contact details stored only for your account (phone number and saved delivery notes where not tied to a retained order)
- Active shopping cart contents
- Saved addresses that are not required to support retained order records
- Unused wallet balance and unredeemed loyalty points or rewards (these are forfeited on deletion — withdraw or use them before requesting deletion where applicable)
- Push notification and device registration identifiers linked to your account
What information may be retained
Some data must or may legitimately be kept after your account is closed. We limit retention to what is necessary.
| Data category | Typical retention | Why it is kept |
|---|---|---|
| Completed orders (items, amounts, restaurant, delivery address used for that order, timestamps) | Up to 7 years after the order date | Tax, accounting, consumer protection, and dispute resolution under applicable law in Zambia |
| Payment and transaction records (references, amounts, status — not full card numbers) | Up to 7 years | Financial auditing, fraud prevention, and regulatory compliance with payment partners (e.g. MTN MoMo, Airtel Money) |
| Refunds, chargebacks, and support tickets related to your orders | Up to 7 years after closure of the case | Legal claims defence and customer-service accountability |
| Security, fraud-prevention, and access logs that reference your account | Up to 12 months (longer if tied to an active investigation) | Platform security and abuse prevention |
| Aggregated or anonymised analytics (no longer identifying you) | Indefinitely | Service improvement; does not identify you personally |
Where possible, retained order and payment records are minimised and your account is disassociated (for example, replaced with “deleted user” identifiers in internal tools) so staff no longer see your profile for everyday operations.
Before you delete
- Download or save any order receipts you need — you may lose in-app access after deletion.
- Cancel or complete any open orders first; we may delay deletion until active deliveries are finished.
- Withdraw wallet balance if your account has funds eligible for withdrawal.
- Deletion is permanent for the account itself; creating a new account later requires a new registration.
Questions and other rights
For access, correction, or other privacy requests, see our Privacy Policy. For general terms, see Terms of Service.
GrabEats Technologies Limited
Support: support@grabeats.com
Last updated: 2026-04-23. This page is provided to meet app store account-deletion disclosure requirements and does not replace our Privacy Policy.